Refund policy
NO REFUNDS FOR CHANGE OF MIND
When you purchase from us, we value our customers and want to make your experience with our website the best online shopping experience possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help. Please read the terms and conditions below that fully outline your warranty rights, and remember, we love your feedback. If you are not happy, tell us so we can improve our services for you.
This warranty is given by ASC GROUP PTY LTD ("Warrantor") and applies only to products where the purchase was within 12 month against defects is expressly given in the product listing on our respective website.
Subject to the terms and conditions of this warranty, where your goods are defective within 12 months of your purchase, the Warrantor agrees to repair the goods, provide you with a replacement or provide you a refund for the full amount of the purchase price (in the event that it is not possible to repair the goods or a replacement is unavailable).
The applicable warranty period (12 months) commences on the date that the product is delivered to your nominated delivery address. Where no proof of delivery is available, the applicable warranty period will commence 5 days from the date the goods are despatched to you.
To make a warranty claim, please email us at contact@statusscreens.com.au
If you are entitled to make a claim under this warranty, our support team will provide you with instructions as to how the goods may be returned to us. If the return is within 30 days of your items delivery date, we will cover your shipping cost. Unless otherwise provided by law, you will bear any other costs incurred in making a claim under this warranty.
Please note:
1. Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.
2. We reserve the right to determine whether we repair the item or provide a replacement.
3. You must comply with all return instructions provided to you via your registered email address when making a claim under this warranty.
4. We cannot accept returns that have not been authorised through the process outlined in these terms and conditions.
5. If any returned goods are found to be in good working order, we may seek reimbursement, at our discretion, for any costs incurred by us in relation to such goods. In such cases, you agree that we may hold your goods until such payment is received.
6. Except as required by law (including the Australian Consumer Law), this warranty shall not apply in the respect of goods:
- where the goods have not been installed, maintained, operated or used in accordance with the manufacturer's instructions or any other specifications provided with the goods;
- where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories;
- where damage results from any third party software or hardware not provided by us;
- where items are stolen or lost
Our liability under this warranty shall not exceed the amount of the purchase price of the goods or the replacement of the goods with the same or a similar product.
Last updated August 2022